Terms of Service

Effective Date: March 7, 2026 Last Updated: March 26, 2026 Version: 1.1

Welcome to Loreva. These Terms of Service ("Terms") govern your access to and use of the Loreva platform, including the website, applications, APIs, and all related services (collectively, the "Service"), operated by Loreva LLC ("Company," "we," "us," or "our").

By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and Account Registration

1.1. You must be at least 18 years old and capable of forming a binding contract to use the Service.

1.2. The Service is currently available by invitation only. A valid invite code is required to create an account.

1.3. You must provide accurate, complete, and current information during registration and keep your account information updated.

1.4. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.5. You must notify us immediately at support@meetloreva.com if you become aware of any unauthorized use of your account.

2. Description of Service

2.1. Loreva provides an AI chief of staff platform. The Service uses artificial intelligence and large language models ("AI Models") provided by third-party providers to process your requests, generate responses, and perform tasks on your behalf.

2.2. Each account receives a dedicated, isolated database environment. Your data is stored separately from other users' data.

2.3. The Service includes features such as chat, memory storage, skills, and proactive notifications. Available features vary by subscription tier.

3. AI-Generated Content Disclaimer

3.1. The Service uses AI to generate responses and perform tasks. AI-generated content may be inaccurate, incomplete, outdated, or inappropriate. You acknowledge that AI outputs are not guaranteed to be correct, reliable, or suitable for any particular purpose.

3.2. The Service does not provide professional advice. AI-generated content does not constitute legal, financial, medical, tax, investment, or other professional advice. You should not rely on AI outputs as a substitute for professional consultation. Always verify important information independently.

3.3. You are solely responsible for evaluating and deciding whether to act on any AI-generated content. We disclaim all liability for actions you take or decisions you make based on AI outputs.

3.4. AI Models are provided by third-party providers and may change, be updated, or be discontinued at any time. We do not control the underlying AI Models and make no representations about their accuracy, capabilities, or availability.

4. Acceptable Use

4.1. You agree not to use the Service to:

• (a) Violate any applicable law, regulation, or third-party rights;
• (b) Generate, store, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
• (c) Attempt to reverse-engineer, decompile, or extract the underlying models, algorithms, or source code of the Service;
• (d) Circumvent any security measures, access controls, rate limits, or usage restrictions;
• (e) Use the Service to build a competing product or service;
• (f) Automate access to the Service through bots, scrapers, or other automated means beyond the provided APIs;
• (g) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• (h) Introduce malware, viruses, or other harmful code;
• (i) Use the Service to generate spam, phishing content, or fraudulent communications;
• (j) Exceed your subscription tier's usage allocation in a manner designed to circumvent billing.

4.2. We reserve the right to suspend or terminate your access if we reasonably believe you have violated these Terms.

5. Subscription Plans, Billing, and ACU

5.1. The Service is offered under subscription tiers (currently Silver, Gold, and Platinum) with varying features and usage allocations. Current pricing is displayed on our website.

5.2. Agent Capacity Units (ACU) measure your usage of AI processing capacity. Each subscription tier includes a monthly ACU allocation. ACU usage is tracked and visible in your account settings.

5.3. We reserve the right to change pricing, tier features, and ACU allocations with at least 30 days' notice. Changes apply at the start of your next billing cycle.

5.4. Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.

5.5. If your payment method fails, we may suspend your access until payment is received. We are not responsible for any consequences of service interruption due to payment failure.

5.6. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No prorated refunds are provided for partial billing periods.

5.7. Free trials, if offered, automatically convert to paid subscriptions at the end of the trial period unless cancelled before the trial expires. We will notify you by email at least 3 days before your trial ends and before any charge is applied. You may cancel at any time during the trial at no cost.

5.8. Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual) at the then-current rate unless cancelled before the renewal date.

6. Your Data and Privacy

6.1. You retain ownership of all content you submit to the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit Your Content solely to provide and improve the Service for you.

6.2. We do not use Your Content to train AI models. Your Content is not shared with other users or used to improve AI models. Our upstream AI providers are selected and configured to not train on customer data.

6.3. Your data is stored in an isolated, encrypted database accessible only to your account. Access is controlled via IAM authentication.

6.4. All data is hosted in the United States on Amazon Web Services (AWS) infrastructure.

6.5. For complete details on how we collect, use, and protect your information, please see our Privacy Policy.

6.6. You are responsible for ensuring that any data you submit to the Service does not violate the privacy rights of third parties. Do not submit sensitive personal information of others without their consent.

6.7. Outbound Notifications. The Service may send notifications to third parties — such as family members or contacts you designate — on your behalf when you explicitly authorize it. Examples include flight arrival notifications and other event-triggered alerts.

You are responsible for ensuring that:

• (a) You have permission to provide the contact information of any third party to the Service;
• (b) The third party would reasonably expect to receive the notification;
• (c) The notifications you authorize are appropriate and lawful.

We include a brief, non-promotional footer in outbound notifications identifying the message as sent by your Chief of Staff on Loreva. Recipients may contact support@meetloreva.com to request that their email address be excluded from future notifications.

We do not use third-party contact information for marketing, do not create accounts for third parties, and do not retain third-party email addresses beyond the duration of the active notification task unless the user stores them as a contact in their Chief of Staff's memory. See our Privacy Policy Section 5.5 for details on how third-party contact information is handled.

7. Memory and Data Retention

7.1. The Service stores information you share in a "Memory" system to provide personalized assistance. You can view all stored memories through the Memory Map feature.

7.2. You may review, edit, or delete individual memories at any time through the Memory Map.

7.3. Upon account deletion, all your personal data — including memories, chat history, and account information — is permanently deleted from our active systems within 30 days. Automated backup copies may persist for up to an additional 30 days before expiration. After this period, your data is irrecoverably removed.

7.4. We may retain data beyond normal deletion timelines when required by law, to comply with legal proceedings, or to resolve disputes. See our Privacy Policy Section 7 for full retention details.

7.5. We may retain anonymized, aggregated usage statistics that cannot be linked to your identity.

8. Intellectual Property

8.1. The Service, including its software, design, trademarks, and documentation, is owned by the Company and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.

8.2. You retain ownership of Your Content. AI-generated outputs produced in response to your requests are provided for your use, but we make no representations regarding intellectual property rights in AI-generated content. You are responsible for ensuring your use of AI-generated content complies with applicable laws.

8.3. You grant us a limited license to use feedback, suggestions, or improvement ideas you provide about the Service, without obligation to you.

9. Third-Party Services

9.1. The Service relies on third-party providers for AI processing, cloud infrastructure, and other components. We are not responsible for the availability, accuracy, or performance of third-party services.

9.2. If you connect third-party services or integrations to your account, you are responsible for complying with those services' terms and policies.

9.3. We are not liable for any loss or damage arising from third-party service outages, changes, or discontinuations.

10. Service Availability and Modifications

10.1. We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis without any uptime guarantees or service level agreements (SLAs).

10.2. We may modify, update, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

10.3. We may perform scheduled or emergency maintenance that temporarily affects availability.

10.4. We are not liable for any loss or damage resulting from service interruptions, modifications, or discontinuation.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

11.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11.3. These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

11.4. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Disclaimer of Warranties

12.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any AI-generated content will be accurate, reliable, or complete.

12.3. No advice or information obtained from the Service creates any warranty not expressly stated in these Terms.

13. Indemnification

13.1. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• (a) Your use of the Service;
• (b) Your violation of these Terms;
• (c) Your violation of any applicable law or third-party rights;
• (d) Your Content or any data you submit to the Service;
• (e) Any actions you take based on AI-generated content.

14. Account Termination

14.1. You may close your account at any time by contacting us at support@meetloreva.com.

14.2. We may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination include but are not limited to violation of these Terms, non-payment, extended inactivity, or at our sole discretion.

14.3. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with Section 7.3.

14.4. Sections that by their nature should survive termination will survive, including Sections 3 (AI Disclaimer), 7 (Data Retention), 8 (IP), 11 (Liability), 12 (Warranties), 13 (Indemnification), 15 (Disputes), and 16 (General).

15. Dispute Resolution

15.1. Governing Law. These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions.

15.2. Informal Resolution. Before filing any formal proceeding, you agree to contact us at support@meetloreva.com to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

15.3. Arbitration. If informal resolution fails, any dispute arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the Commonwealth of Virginia. The arbitrator's decision is final and binding. For claims under $10,000, arbitration may be conducted entirely online or by phone.

15.4. Arbitration Opt-Out. You may opt out of the arbitration provision by sending written notice to support@meetloreva.com within 30 days of creating your account. The notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Virginia.

15.5. Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) must be severed from arbitration and brought in court.

15.6. Small Claims Exception. Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

16. General Provisions

16.1. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

16.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

16.3. Waiver. Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4. Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.5. Notices. We may send notices to the email address associated with your account. You are responsible for keeping your email address current.

16.6. Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party service failures.

17. Changes to These Terms

17.1. We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect.

17.2. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

17.3. Material changes to these Terms may require renewed explicit consent at your next login. Previous versions of these Terms will be available upon request.

18. Contact Us

For questions about these Terms, contact us at:

Loreva LLC
8401 Mayland Dr, Ste A
Richmond, VA 23294

Email: support@meetloreva.com